Help centre
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Shipping & delivery
How long does delivery take?
Orders placed on working days are dispatched within 24 hours. Delivery typically takes 7 to 9 working days, tracked the whole way.
How much is shipping?
Free UK delivery on orders over £60. Below that, a small fee is shown at checkout before you pay.
How do I track my order?
You get a Track & Trace link by email as soon as your order ships, and you can use the Track my order page any time. Tracking can take up to 48 hours to show its first update.
What if I'm not home when it arrives?
The carrier holds your parcel at a local collection point for 7 days and messages you the address. After that it returns to our warehouse.
Do you ship outside the UK?
Yes, to several EU countries. Delivery takes 7 to 14 working days and any customs charges are the customer's responsibility.
Orders & payment
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay, all processed over a secure encrypted connection. All prices include VAT, no hidden charges.
Can I change or cancel my order?
If it hasn't been dispatched yet, usually yes. Email info@n3sleep.co.uk with your order number as soon as possible and we'll do our best to catch it.
I entered the wrong address, what now?
Contact us immediately at info@n3sleep.co.uk. If the order hasn't shipped, we correct it. Once it has shipped, we unfortunately can't redirect it.
I haven't received an order confirmation
Check your spam folder first. Still nothing after an hour? Email info@n3sleep.co.uk and we'll resend it.
Returns & guarantee
How does the 30-night guarantee work?
Sleep on it for up to 30 nights. If your sleep isn't better, reply to your order email and we refund you in full. No forms, no fuss.
How do I start a return?
Email refund@n3sleep.co.uk with your order number. Once approved, you receive instructions and a returns form. Returns without an approved request can't be processed.
Who pays for return shipping?
Return shipping is at the customer's expense. If a return is due to a fault covered by warranty, we reimburse the cost afterwards.
When do I get my refund?
Within 10 working days of us receiving and inspecting your return. Not received after 15 working days? Contact payment@n3sleep.co.uk.
Is there a warranty?
Yes, every mask comes with a 2-year warranty on manufacturing and material defects. If it develops a fault under normal use, we repair or replace it free of charge via support@n3sleep.co.uk.
My order arrived damaged or wrong
Contact refund@n3sleep.co.uk within 48 hours of delivery with a photo and your order number, and we'll sort it with a replacement or refund.
Contact
How do I reach you?
Email info@n3sleep.co.uk for general questions, support@n3sleep.co.uk for product help, shipping@n3sleep.co.uk for delivery and refund@n3sleep.co.uk for returns. We reply within one working day, Monday to Friday.
Can I visit or collect my order?
We're an online-only store, so there's no pickup point. Everything ships tracked to your door.