Warranty policy

At N3sleep we believe in the quality of our products. That is why every purchase comes with a standard 2-year warranty covering manufacturing and material defects, counted from the date of purchase.

What does the warranty cover?

This warranty applies to defects arising from:

• Manufacturing faults

• Defects in materials

• Normal use of the product as intended

If your product develops a fault within this period under normal conditions, we will:

• Repair the product free of charge, or

• Replace it free of charge with a new or refurbished unit of the same model.

What is not covered by the warranty?

The warranty does not apply to damage caused by:

• Incorrect or careless use

• Water damage (unless water resistance is explicitly guaranteed)

• Drops, impacts or external factors

• Wear and tear from normal use (such as reduced battery capacity over time)

• Unauthorised modifications or repairs

Conditions

• The warranty applies exclusively to the original purchaser and is not transferable.

• You must be able to provide valid proof of purchase (invoice or order confirmation).

• Returns without prior approval or without the enclosed returns form will not be processed.

• Shipping costs for sending in the product are initially paid by the customer. If the defect is covered by the warranty, we will reimburse these costs afterwards.

How do you make a warranty claim?

1. Gather your proof of purchase and a description of the problem. Add photos or videos where possible.

2. Contact our customer service at support@n3sleep.co.uk

3. After assessment, you will receive a returns form and shipping instructions from us.

4. Send in the product following the instructions.

5. After inspection, we will repair or replace the product. It is returned to you free of charge.

Not satisfied with the outcome?

Let us know at support@n3sleep.co.uk — we aim for a lasting, fair and customer-focused solution, including beyond the warranty.