Shipping & returns

WHAT ARE THE SHIPPING COSTS?

N3sleep covers the shipping costs for orders over £60.
For orders below this amount, the following rates apply:

• United Kingdom: £6,95

Please note: the cost of returning an item is at the customer's own expense.

CAN I TRACK MY DELIVERY?

Yes, after dispatch you will receive an email with a Track & Trace link.
You can also follow your order via the status page: Track your order

Please note: it can sometimes take up to 48 hours before tracking information becomes available.

WHAT ARE THE DELIVERY TIMES?

N3sleep aims to process orders quickly.

• Orders placed on working days before 9:00 pm are usually processed the same day.

• Average delivery time: 7–9 working days, depending on your location.

I'M NOT HOME DURING DELIVERY, WHAT HAPPENS?

If the parcel cannot be delivered, it will be held for 7 days at a local collection point.
After this period, the parcel is automatically returned to our warehouse.

RIGHT OF WITHDRAWAL – 14 DAYS

You have the right to return a product within 14 days of receipt without giving a reason.

Conditions:

• The item must be in its original condition: undamaged, unused and complete.

• Original packaging + accessories are required.

• You must have the order confirmation received by email.

How do you return an item?

1. Register your return via refund@n3sleep.co.uk, quoting your order number.

2. Once approved, you will receive instructions + a returns form.

3. Returns without approval or without the form will not be accepted.

*The cost of return shipping is at the customer's expense.

DAMAGE AND ISSUES

Check your order upon receipt. Contact us within 48 hours via refund@n3sleep.co.uk if:

• The product is damaged or faulty.

• You have received the wrong item.

We will assess your report and offer an appropriate solution. Items with damage that is not reported in time will not be taken back.

EXCHANGES

Want to exchange? First return the product you received via the normal returns procedure.
Once approved, you can place a new order for the item you want.

UNITED KINGDOM AND EU – 14-DAY COOLING-OFF PERIOD

As a UK or EU consumer, you have the legal right to a 14-day cooling-off period, regardless of the reason.
The same conditions as above apply.

REFUNDS

After we receive and inspect your return, you will receive a confirmation.

• If approved, the purchase amount including shipping costs will be refunded within 10 working days.

• Please allow for processing time at your bank or card provider.

If you have not received your refund within 15 working days, contact us at payment@n3sleep.co.uk

Returns without a returns form or proof of purchase will not be processed.

RETURN ADDRESS

N3sleep
Torenlaan 5B
1402 AT Bussum
The Netherlands