Privacy policy

This privacy policy describes how N3sleep (the "Site" or "we") collects, uses and shares personal information when you visit the website or make a purchase.

Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We also collect additional information when you contact us for customer support. By "personal information" we mean information about an identifiable person. We explain this in more detail below:

Device information

Purpose: Loading the site correctly and usage analysis

Means: Cookies, log files, web beacons, tags and pixels

Shared with: Shopify (hosting partner)

Examples: IP address, browser, time zone, products viewed, search terms, interactions

Order information

Purpose: Processing payments, delivery, communication, fraud prevention, marketing

Source: Information you enter when placing your order

Shared with: Shopify

Examples: Name, billing address, delivery address, email address, telephone number

Customer support

Purpose: Support and communication

Source: Information provided by you

Examples: Contact details, content of correspondence

Sharing personal information

We share personal data with third parties in order to provide our services:

Shopify for store management (Shopify Privacy)

Legal obligations, such as requests from authorities

Behavioural advertising

We use your data to show you relevant advertisements and offers:

Google Analytics (opt out)

Advertising partners (via cookies/tracking, where permitted)

Shopify Audiences for targeted advertising

Opting out of advertising:

Facebook: Ad settings

Google: Ad settings

Bing: Opt out

Opt-out portal: DAA

Use of personal data

We use your data for:

Processing purchases and shipping

Communication about products and services

Legal obligations

Data retention

We retain your data for as long as necessary for our records, unless you request deletion (see "Your rights").

Your rights (UK GDPR, GDPR & CCPA)

Residents of the UK and the EU (UK GDPR / GDPR):

Right to access, correct, transfer or delete your data

Your data is processed in Ireland and may be transferred to Canada/USA (Shopify GDPR Whitepaper)

Residents of California (CCPA):

Right to access, correct, transfer or delete your data

Cookies

Cookies are small text files that collect information about your behaviour on the site. We use:

Functional cookies: for site functionality (e.g. shopping basket, login)

Performance cookies: for analysis

Advertising cookies: for marketing

Cookies can be persistent or session-based.

You can manage cookies via your browser settings or via All About Cookies.

Do Not Track

We do not currently respond to "Do Not Track" signals from browsers, due to the absence of a uniform standard.

Changes to this policy

We may amend this policy to reflect changes in our practices or legal requirements. Please check this page regularly for updates.

Complaints

For complaints, you can contact us by email or post. Not satisfied with our response? You can then contact the data protection supervisory authority in your region. In the UK, this is the Information Commissioner's Office (ICO).